Refund Policy

• All approved refunds are credited to your VoidMob wallet balance. Refunds are not returned to cryptocurrency or any external payment method.
• Cryptocurrency deposits to your wallet balance are non-refundable. Once a deposit is converted to wallet credit, it cannot be withdrawn.
• Refund eligibility is determined on a per-service basis as described below.
• Abuse of the refund system (e.g., repeatedly purchasing and cancelling services) may result in account restrictions.

• Refundable: If no code arrives within the 15-minute window, the number is cancelled and refunded in full automatically. You can also cancel it yourself for a full refund any time before a code arrives.
• Non-refundable: Once a verification code has been delivered to the number.
• Exception: Services marked non-refundable are charged whether or not a code arrives. The dashboard warns you before you rent one.

Cancellation is available from your dashboard while the rental is active and no code has been received.

• Refundable: Cancel within 60 minutes of purchase, before any message has arrived, for a full refund to your wallet balance.
• Non-refundable: After 60 minutes, or once a message has arrived, the rental runs for its full term.

• Billed monthly, up front: A dedicated number can't be cancelled mid-month, and there is no self-service refund for the current month.
• Replacement: If a number can't be used for its purpose (for example, it is already registered on Telegram), open a support ticket with a screenshot and the order ID and we replace it.
• Stopping: Turn off auto-renewal and the number stays yours, with its messages, until the paid month ends. If the next month was already charged when you turn it off, that charge is refunded to your wallet balance.

• Refundable: An eSIM that has never been installed. Open a support ticket with the order ID; the team reviews each request, and a refunded eSIM stops working.
• Non-refundable: Installed or activated eSIMs, eSIM top-ups, and expired plans with data left over.
• Failed orders: If an eSIM can't be issued after you pay, the charge is refunded to your wallet balance automatically.

• Failed Orders: If a proxy order can't be delivered after you pay, the charge is refunded to your wallet balance automatically.
• Otherwise Non-Refundable: Active proxy services that are functioning as described are not eligible for refunds.

• Cryptocurrency deposits are non-refundable. Once funds are converted to wallet balance, they cannot be withdrawn to an external wallet or payment method.
• Wallet balance is store credit and can only be used to purchase services on VoidMob.
• Promotional bonuses (e.g., welcome bonus on first deposit) are non-refundable and non-withdrawable.

SMS long-term rentals, dedicated numbers and some proxy plans can auto-renew. Renewal charges are deducted from your wallet balance.

• You can turn auto-renewal off from your dashboard before the renewal is charged. Some renewals are charged a few days before the period ends.
• If your wallet balance is insufficient at the time of renewal, the service will expire and auto-renewal will be disabled automatically.
• Renewal charges that have already been processed are subject to the same refund rules as new purchases of that service type.

For services that support self-service cancellation (SMS verification, SMS long-term rentals), use the cancellation option in your dashboard.

For all other refund requests, create a support ticket from your dashboard with your order details.

We may update this Refund Policy from time to time. Changes will be reflected by the "Last updated" date above. Continued use of VoidMob after changes constitutes acceptance of the updated policy.

See also: Terms of Service · Privacy Policy